💸 Refund Policy
We want you to be satisfied with your experience with OwO.TOYS!
Because our products are handmade, please be sure to read our refund policy carefully before placing an order.

🧵 General Policy

  • After shipment, all sales are final.
  • We do not accept returns or refunds due to change of mind or personal preferences (e.g. color mismatch, no longer interested, difficulty of the project).

📦 Damaged or Wrong Items
If you received a damaged, incomplete set or the wrong item, please contact us at [email protected] within 7 days of receiving your order and provide the following information:

  • Your order number
  • Clear photos of the problem
  • A brief description

We take quality issues very seriously. If the kit you received has the following problems:

  • The package is damaged during transportation
  • Kit accessories are missing
  • The received goods do not match the order

Please contact us within 7 days after receiving the product and provide the following information:

  • Order number
  • Photos of the problem
  • Brief description

✅ After confirmation, we will arrange re-shipping, replacement or refund for you according to the specific situation.

❌ Situations where refunds are not given
We do not accept returns or refunds in the following cases:

  • The kit has been used or opened
  • Delays caused by the shipping company or customs
  • The delivery address provided by the customer is incorrect
  • Due to handmade, there are slight differences in color or size

📩 How to apply for a refund
If your situation meets our refund conditions, please send an email to [email protected] and provide your order details and reason.

We will respond within 2-3 business days.
If your situation meets our refund policy, please email [email protected] and include your order details and reason in the email.
We will respond within 2-3 business days. Please email [email protected] and include your order information and reason. We will respond within 2-3 business days.

🔁 Exchange/Return Policy
We do not currently offer exchanges, but if your item is defective or incorrect, we are happy to assist you with a replacement or refund as described above.

We do not provide exchange services for the time being. If it is indeed a product problem or the wrong item was sent, we will arrange a reissue or refund for you.

💌 Thank you for your support of handmade. Your understanding helps small creators like us thrive.
Thank you for your support of original handmade brands. Your understanding and support are the driving force for our continued creation!