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FAQ – Frequently Asked Questions

  1. I’ve never done needle felting before, is it suitable for beginners?
    Absolutely!All of our needle felting kits are designed for beginners with detailed step-by-step instructions, tools and materials.Some even come with video tutorials to help you make lovely creations with ease.
  2. What’s included in the kit? Do I need to prepare other materials myself?
    Each needle felting kits comes with everything you need to get the job done: wool, needles, foam pads, step-by-step tutorials and other necessary accessories.You don’t need to purchase additional tools – you can start creating as soon as you receive them!
  3. Is it suitable for giving as a gift? Is there gift packaging?
    Of course!Our needle felting kits come in lovely packaging and are perfect for giving as gifts.If you need special gift wrapping or greeting cards, you can leave a message at checkout and we’ll be happy to prepare them for you 🎁.
  4. How long does it take to complete a work?
    It depends on the complexity of the needle felting piece and your pace.Usually, small animals take about 1 to 3 hours, while complex animals may take more than 4 hours.The process is super healing and the most important thing is not to rush it💗.
  5. Where do you ship to? How much does it cost?
    We ship primarily to the United States, Canada, the United Kingdom, Australia, and most European countries. Free shipping is available for orders over $35 in the United States. The specific shipping cost will be automatically calculated at checkout, transparent and without hidden fees.
  6. How long will it take to receive your order?
    It usually takes 3-7 business days for orders to arrive in the United States. International orders vary by region and can take about 7-21 days. We will provide a tracking code so that you can check the logistics status in real time.
  7. What if I accidentally broke a needle?
    Don’t worry, it’s normal for a beginner to occasionally break a needle. Most of our kits come with 1-2 spare needles. If you need to purchase additional tools, you can also find them in the tool section of our website.
  8. I’m not satisfied with my work, can I return it?
    We want you to have a pleasant creative experience. If the product you received is defective or missing parts, please contact us within 7 days and we will reissue or refund. However, since the kit is a DIY product, it does not support unconditional returns after unpacking and use. Please understand.
  9. I have a special theme/character that I want to make. Can it be customized?
    We are developing customized services! If you have special ideas or needs (such as pet portraits, holiday themes, etc.), please send us an email: [email protected], we are happy to work with you to turn your ideas into reality!
  10. I still want to ask questions, how can I contact you?
    Welcome to contact us through the following methods, we will reply to you as soon as possible!
    📧 Email: [email protected]
    📸 Instagram: @owo.toys
    🌎 Or leave a message using the [Contact Us] page